Services

Design and management of redress schemes

Fair, transparent and trauma‑informed redress schemes, designed and managed with clarity and care. We support state bodies, organisations, and insurers with creating and administering redress frameworks that are robust, accessible and trusted. Our work ensures processes resolve problems, encourage engagement, and are sensitive to the needs of claimants, providing organisations with confidence and individuals with dignity throughout every step.

Drawing on past experience of designing and running large scale redress schemes, we assist with both the design and administration of redress schemes, helping you establish clear eligibility criteria, evidential standards, and compensation structures. Our input blends expertise with practical judgement, ensuring schemes are operationally sound, while developing trust with claimants accessing the scheme. For organisations already running schemes, whether on the claimant or defendant side, we can provide support with continued management of schemes or case handling.

Our approach is grounded in a commitment to fairness to ensure the best possible success of your redress scheme. We help organisations navigate sensitive matters with care, ensuring participants feel heard and processes remain consistent and transparent. Whether you are establishing a new scheme or refining an existing one, we can help you deliver redress that is meaningful, resolves matters swiftly, and is respectful to those accessing the scheme.

What can we assist with?

• Scheme design and framework development: Creating straightforward and accessible redress schemes with proportionate eligibility criteria, evidential standards and fair compensation.
  
  
• Collaboration with stakeholders: Working with key stakeholders to agree scheme terms and ensure successful engagement.
  
  
• Implementation of schemes: Managing all practical steps required to launch and publicise your scheme, ensuring smooth operation with minimal fuss.
  
  
• Management or advice on day-to-day operations: Supporting the ongoing running of your scheme by helping you stay organised, resolving issues as they arise, either advising your team or handling operational tasks directly.
  
  
• Assessment of cases: Conducting careful, trauma-informed reviews of individual cases to determine eligibility against qualifying criteria and awarding compensation or redress consistently and proportionately.
  
  
• Management or assistance with therapy funds: Administering therapy funding so participants can access timely support, ensuring payments, referrals and processes run smoothly and without delay.
  
  
• Review or assistance with existing schemes: Evaluating current redress schemes and providing practical, hands‑on support to enhance participant experience, strengthen processes and, where preferred, take over day‑to‑day management entirely.

Munro Advisory LLP (OC459151) is not a regulated law firm and does not provide reserved legal services.